Last Updated:2026年3月27日
Company Name:宜春畅易想贸易有限公司
Address:江西省宜春市袁州区宜春南路136号51号楼润达百货5层5705室
Authorized Director:王军朋
Social Credit Code:91360902MAG0DF219B
Email:service@mail.cub-mall.com
Phone:+86 18321317148
Hello everyone! To help quickly resolve various questions during your shopping experience, we have compiled a list of frequently asked questions (FAQs) covering basic store information, customer service inquiries, order logistics, and other key topics. You can find the answers easily without any hassle. If the following information does not address your questions, feel free to contact us anytime for assistance.
1. Store Basics
Q: What categories of products does the store sell, and where do you operate?
A: We are a legitimate local U.S. merchant specializing in various department store products. We focus on the U.S. department store retail market, dedicated to selecting high-quality and practical department store items to provide a secure shopping experience for our customers.
2. Customer Service Inquiries
Q: How can I contact customer service if I have issues with an order or product?
A: You can contact us through our official customer service email to report any issues. We will carefully handle each inquiry and do our best to resolve the problem.
Official Customer Service Email: service@mail.cub-mall.com
Q: When is customer service online, and how long will it take to get a reply after I contact them?
A: Our customer service working hours are strictly based on the UTC+8:00 , from Monday to Friday, 9:00 AM to 6:00 PM. During working hours, we will reply to your inquiry as soon as possible. Emails sent outside of working hours will be reviewed and responded to on the next business day, so we kindly ask for your patience.
3. Order Logistics and Delivery
Q: How long will it take for my order to be shipped after payment is completed?
A: After the payment is completed and the information is verified, we will package, process, and ship the products within 1-2 business days. We strive to process each order promptly without delay, unless there are exceptional circumstances.
Q: How long will it take for the product to arrive after shipping?
A: Once the package is shipped and logistics are running smoothly, the overall delivery time is approximately 5-7 business days. In case of peak logistics periods or special local delivery regulations, delivery times may vary slightly. We appreciate your understanding.
